Help Centre / F.A.Q.

Browse F.A.Q. Topics

Ordering

  • What If Im Not Home When The Parcel Arrives?
    In the event that you are not home for delivery we will leave a calling card in your mailbox. This card should be taken to the nominated Post Office marked on the card or follow the instructions provided.. You may be required to collect your article within 7 days of the card being left for you.
  • Can I Order By Phone?
    Yes. Our retail store is more than happy to help you with a phone order. Simply phone our team on 03 9372 0911 to arrange your purchase. Phone orders are sent by standard parcel post and will not have a tracking number unless you request express or registered post delivery.

Returns

  • How do I return an item?
    Call our Customer Service team on 03 9372 0911 on weekdays from 11am to 3pm AEST.
  • When will I receive my receive my refund or store credit?
    We'll email you updates throughout the returns process but just in case, here's how it works.  Returns take 2-5 business days to reach our warehouse. Once received, your return will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account

Shipping & Delivery

  • What If Im Not Home When The Parcel Arrives?
    In the event that you are not home for delivery we will leave a calling card in your mailbox. This card should be taken to the nominated Post Office marked on the card or follow the instructions provided.. You may be required to collect your article within 7 days of the card being left for you.
  • Where Do You Ship?
    D'Artagnan delivers to addresses within Australia and to Australian Territories. We expect to offer shipping to more international destinations in the very near future. If you're visiting us from outside Australia you can be notified of when we start shipping to your part of the world. Simply contact us to let us know where you are and we'll make sure you find out when shipping becomes available.
  • How Long Will My Order Take To Arrive?
    How long shipping will take depends on where you live. A parcel can take from 7 to 10 days to arrive at your address, however most packages will arrive much sooner than this, below is a guide from maximum ship times. East coast capital cities: 5-7 days Adelaide, Darwin & Perth: 7-10 days Tasmania: 7-10 days Regional Centres: 7-10 days Remote locations: 7-10 days