It is possible to cancel or change your order if it hasn’t been sent. Contact us and we will help you. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
All packages are sent via Australia Post or Courier from our warehouse in Melbourne. Your order is usually sent within 3 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
- 1-2 working days to Melbourne Metro
- 3 working days to Capital Cities
- 10-15 working days to the remaining destinations
If nobody is at the address when we make the delivery, a note is left in the mailbox and we leave with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find our note in your mailbox, contact Australia Post or the company on the missed package reciept to arrange another delivery address,time or tell them the package can be left in your back yard etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as the delivery address.